Sally Phillips ships within Australia. Shipping is charged at a flat rate of $15.
All orders placed before 12pm on a business day will be dispatched that same day. If an order is placed after 1pm, on a weekend or on a public holiday, the order will be dispatched the following business day.However, there can be delivery delays surrounding public holidays.
Once we have dispatched your order, you will receive a confirmation e-mail including the tracking details for your parcel. You can track your parcel by clicking on the link provided in the email. If you do not receive a confirmation email, please contact us immediately at email@example.com.
Sally Phillips orders can be expected to arrive within 2-3 business daysfrom the timeof shipment for metropolitan areas, however, please allow an additional 1-2 business days for locations outside of metropolitan areas.
We work hard to get all orders out on the same day, however during extremely busy periods handling time may be extended to 2 days. If you would like an update on your order status, please get in touch with us via firstname.lastname@example.org.
All of our parcels require a signature upon delivery so please provide a delivery address that will be attended between 9am-5pm; please note, we cannot deliver to Australian Post Boxes or Parcel Lockers. If you are providing a business address for delivery, please specify the business name. In the case that no one is available to sign for the delivery, the parcel will be held and a calling card will be left.
Orders cannot be cancelled or changed once placed; however our usual returns process is available. If you have made an error in your delivery address, please contact us immediately via email@example.com. If your order has already been shipped, Sally Phillips accepts no responsibility for incorrect details entered.
Shipments, which are rejected by the receiver, will result in the customer incurring redirection fees. On the instance that a shipment is rejected by the receiver, it is the customer's responsibility to contact us to notify us of the situation.
As stock quantities are not updated in real time, items may be sold out at the time of purchase. On the rare occasion that a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
For all sizing enquiries, please see our size guide link or email us via firstname.lastname@example.org.
All orders will arrive packaged in Sally Phillips tissue paper and a Sally Phillips care bag that is suitable for gift giving. If you wish to include a hand written card with your gift order, please contact us via email@example.com immediately after the order has been placed, referencing your order number and the card's message.
For all online customer service and order enquiries please email us via firstname.lastname@example.org.
PLEASE NOTE: IT IS THE CUSTOMER’S RESPONSIBILITY TO REVIEW ALL SHIPPING AND RETURNS POLICIES BEFORE PURCHASE AND THEREFORE AGREE TO THESE TERMS WHEN ORDERING FROM SALLY PHILLLIPS.
RETURNS POLICY AND PROCESS
Sally Phillips offers the opportunity to return all full priced item/s purchased online for any reason, for a refund, exchange or credit voucher within 7 days from receiving your order.
You may exchange, receive a credit voucher or refund for your Sally Phillips online item/s provided you meet the below terms;
Exchanges for change of mind outside of the 7 days will not be accepted.
Any item/s returned outside our 7-day return period, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return. Sally Phillips reserves the right to reject item/s that do not comply with the above terms, and will return the item/s to sender.
Should you exchange the item/s or elect a credit voucher, Sally Phillips will bear the cost of the return postage provided you meet the above terms.Where the customer elects a refund, the customer will bear the cost of any postage costs.
If you would like to return your item/s, please email us via email@example.com, within 7 days from the date of delivery and you will be emailed a Returns Authorisation Number and detailed instructions on returning your item/s.
Once a Returns Authorisation Number has been issued, the garment must be sent back within 7 days to be eligible for a refund, less postage. Items returned after 7 days will receive credit voucher only.
Once the garment is received and has undergone a quality control check to ensure the garment has not been worn, is in original condition and all tags are attached, the purchasing amount, less postage, will be refunded to the purchaser's original form of payment i.e. Credit Card or PayPal account.
Please allow up to 7 business days for your return to be processed once your return has been received.All returns must to go through all appropriate checks and channels, for refunds to be finalised. Returned item/s will not be accepted without; a Returns Authorisation Number, proof of purchase and a completed SP Returns Form, enclosed within retuned parcel.Please be aware, that in the event you wish to return your item/s, the responsibility falls on the customer to pay the appropriate postage / delivery charges to see the item/s are returned back to Sally Phillips for the refund to be processed.Once your return has been approved you will receive a confirmation email. If your return does not meet our return policy requirements you will be contacted by our Customer Care Team.
All refunds are credited onto the original form of payment i.e. Credit Card or PayPal account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This varies between card issuers and unfortunately we are unable to influence this.
The total amount of the refund will be minus any shipping charges.
If you have used a gift voucher, you will be issued with a credit voucher valid for 12months, which is redeemable at the Sally Phillips Studio and eBoutique
Exchanges are subject to availability once your item/s arrive back to our Head Office. Exchanges can be made for items of the same value of your original purchase. .
Please choose carefully as sale purchases are final and cannot be returned, unless deemed faulty.
Sally Phillips provides customers with products of the highest standard and quality. If you have unfortunately received an item/s with a defect please contact us immediately via firstname.lastname@example.org and we will work with you to resolve the issue and find a solution. Please provide us with a brief description and upload a photo or two showing the defect/fault.Sally Phillips Customer Care Team will need to assess the item/s before we can repair or replace them or issue a refund.Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within two months of purchase. Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.
Sally Phillips has made every effort to correctly display the colours of our products on our eBoutique. However, due to the fact that we use flash photography, as well as the variances between computer monitors, we cannot guarantee that your device will display a colour, which is completely accurate.
Please try on all footwear on a carpeted surface before general wear. Returns of footwear will not be accepted if the product has scuff marks.
Sally Phillips will need to assess all items for manufacturing faults.
Gift vouchers cannot be returned or redeemed for cash.
Gift vouchers are valid for one-year from the date of issue and may be used online at www.sallyphillips.com.au and at the Sally Phillips Studio.
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COLLECTION OF PERSONAL INFORMATION
INFORMATION THAT WE COLLECT
Sally Phillips will only collect information about you when you provide it to us, and we only collect information to provide better services to all of our users and customers. We collect information in two ways:
Information you give to us directly. This information typically includes
Information we collect through your use of our services. This includes
HOW WE USE YOUR INFORMATION
We may use the information you give to us directly to:
We may use the information we collect through your use of our services to:
We may combine the information you give to us directly with the information we collect through your use of our service.
We may from time to time supply the owners or operators of third party websites from which it is possible to link to Sally Phillips with information relating to the number of users accessing the Site from such third party websites. You will not personally be identifiable from this information.
In delivering our products or collecting and using your personal information, we may be required to disclose some of your personal information to third party organisations, including external service providers; our legal, accounting, financial or other professional advisors; and regulatory or government authorities as required by law.
Sally Phillips uses a number of security measures to protect the information you provide to us.
We protect your personal information by:
When purchasing from us, your financial details are passed through a secure server using the latest 2048-bit SSL (secure sockets layer) encryption technology.
Sally Phillips uses the latest, industry standard 2048-bit SSL (secure sockets layer) encryption technology to transmit and encrypt all credit information into Sally Phillips’s databases.
ACCURACY AND RETENTION
You are entitled to request access to and correction of all personal data you provide us, or to remove your name from our database at any time by contacting Customer Care at email@example.com.
You have the right to access personal information held by Sally Phillips about you, subject to the restrictions provided by law. We endeavour to keep information about you as accurate as possible. If you are concerned about our use of your personal information or if you would like to review or change the information you have supplied to us, please email firstname.lastname@example.org.
For more information regarding privacy issues in Australia, please visit the Australian Federal Privacy Commissioner's website at www.privacy.gov.au.
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